We ship to UK mainland and Europe only. All orders are shipped with either Royal Mail tracked or DPD Local depending on weight.
Orders received before 2pm on normal working days (Mon-Fri, excluding public holidays) are normally processed same day and shipped by next working day courier. Orders received fridays will be delivered on monday. According to our courier service, around 98% of deliveries arrive next day. However, we can never guarantee next day delivery as we are always in the hands of the courier.
RETURNS POLICY AND PROCEDURE
This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
Your rights as a consumer
In accordance with the law, you have a 14 day 'cooling-off period' in which you have the right to cancel your purchase and receive a full refund for the goods (excluding the delivery charge). You do not need to give a reason for cancelling your purchase.
How to cancel within the 14-day cooling-off period
Should you wish to cancel your purchase within the 14 days cooling-off period, please email us at: firstname.lastname@example.org
When you are sending items back to us we cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.
Damaged or faulty goods
If the product/order is damaged or faulty you must return the goods within 30 days, once we have received the goods back and established they were faulty we will replace them immediately by return. Please contact us by phone or email informing us that an item has been damaged and we will advise on what action we will take to remedy the order.