We ship to UK mainland and Europe only. All orders are shipped with either Royal Mail or DPD Local depending on weight.
Orders received before 1.30pm on normal working days (Mon-Fri, excluding public holidays) are normally processed same day and shipped by next working day courier. According to our courier service, around 98% of deliveries arrive next day. However, we can never guarantee next day delivery as we are always in the hands of the courier.
RETURNS POLICY AND PROCEDURE
We will accept returned items that are damaged in any way up to 14 days from the invoice date. Please contact us by phone or email informing us that an item has been damaged and we will advise on what action we will take to remedy the order. Special ordered items may not normally be cancelled or returned for credit. An administration fee may be charged on returns or order cancellations at our discretion.
You must contact our customer services department by phone or email prior to returning any items.
Non faulty goods returned for a refund must be returned within 7 days of the refund request being made in the original packaging and in good condition suitable for re-sale.
Dirtbusters is a trading name of Dirtbusters Oven Cleaning Supplies Ltd.